FAQ

You have questions, we have answers.

Jerry Morlock

How ShopClock's backup system works.

ShopClockPlus Departments are central to ShopClockPlus. Setup is mostly a matter of configuring the Department and Shift settings.

This page applies to ShopClock Plus

Because ShopClockPlus can track what department and shift employees are working in it has many features (like SnapTo, Rounding, and grace periods) not found in ShopClock. And all the break and lunch settings can be configured for each department.

It's Simple: All ShopClock subscriptions include Everything you need to use ShopClock on your Local Area Network

How To Re-Opened Any Closed Pay Period.

Don't delete the employee, just make them Inactive.

Whenever an employee clocks in or out, ShopClock gets the time from the computer it is using as the server (the single computer version uses the local computer time).

Download and install the ShopClock network database on the computer you will be using as the ShopClock Network Server.

This applies to ShopClockPlus and employees The ShopClockPlus time card is identical to the ShopClock time card with the addition of Department and Shift columns.

This applies to ShopClock and ShopClockPlus This is the window used by employees to access their time cards. After the time card has been opened, the employee can read/analyze/print the time card, request time off, alert the administrator to time card issues.

Applies to both ShopClock and ShopClockPlus Importing employees from and exporting time card data back to QuickBooks, makes ShopClock a great QuickBooks Time Card Calculator.

Applies to both ShopClock and ShopClockPlus Exporting the time card data to your payroll system eliminates a lot of transposition errors and drudge work. Exporting/Importing the data save errors and time.

This is how to "re-point" ShopClock to the new server when it wants to connect to the old server.

Yes, according to Scott, one of our valued customers and a long time ShopClock user.

If you are still using Windows XP, you may want to use ShopClock3

By default the network version of ShopClock uses a named instance of Microsoft SQL Server express which is installed on drive C as its network server.

ShopClock can be used in remote locations by connecting the locations to a common database via a VPN connection. 

ShopClock does not need to be run with Admin Privileges, but the the local database needs to be accessible by the limited user.

When ShopClock starts up it looks in it's local database for the name of it's network server. If it finds a name, it tries to connect to that server.  If it cannot connect to that server, it displays this error message, and then quits.

Here are the 7 steps to "server-moving" happiness:

If you are setting ShopClock up on a network, the place to start is on the server. That way the ShopClock clients will be able to find and login to the server by themselves when they are started for the first time.

ShopClock and ShopClockPlus Employees can open the Time Off Request calendar by clicking on the calendar button located above their time cards.

ShopClock ShopClock has an extensive managed time system. Vacation, Sick, and PTO can be accured, requested, and approved.

ShopClock, ShopClockPlus, and Employees This pages describes the ShopClock time card and how to open and close the time card, clock in/out, and read the ShopClock time card

ShopClock can be configured in 3 Different Ways

  1. On a single computer (Stand Alone Mode) just download and installing it. Follow the directions on this page
  2. On your network by following these instructions.
  3. Or by using a Cloud hosted database. Just give us a call so we set it up.

Be sure to check out our Quick Setup Guide

Remember, ShopClock is always fully supported, so if you have problems or questions, or want help with the installation please give us a call.

ShopClock Installation

To install ShopClock on this computer, download the ShopClock setup program, sc4Setup.exe, and save it to your desktop. It is always a good idea to disable your anti virus software while installing new software. Then double click on it and follow the on screen prompts. The setup program installs ShopClock4, Microsoft SQL Server Compact, and a copy of the local database with some demo data (it will not overwrite any existing database). 

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Configure the Firewall 

Before starting ShopClock for the first time, configure the firewall to allow ShopClock4 to pass. 

Connect to the server 

 When ShopClock is started for the first time, it checks the state of its local database. If the local database has never been opened, it looks for a Network Database. If it finds a network database, it logs onto the network database, displays all the active employees, and is ready for use. If it does not discover a network database, ShopClock decides to use the local database and starts an Evaluation Period. If the local database has previously been opened, then ShopClock logs in and displays its active employees.

Security

The ShopClock setup program has been digitally signed and is authenticated by Verisign. This ensures that the software you download did indeed come from us and that it has not been altered since we signed it. Think of the digital signature as 'shrink wrap for the Internet.' Information about our signature will be displayed when you run sc4Setup.exe to install ShopClock. By installing the ShopClock software, you agree to be bound by the terms of its Software License. 

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This applies to both ShopClock and ShopClock Plus Without a timesheet calculator, preparing time cards for payroll is just a lot of error-prone boring drudge work.